HEAD HIGH HAIR DESIGN ~ 940 Heretaunga Street West, Hastings ~ Telephone: +64 6 878 8812
Live ~ Transform ~ Evolve

Shipping / Freight rates

Rates

Freight rates for ONLINE SHAMPOO with in New Zealand are broken up into 3 Zones.

Zone 1 : $10.00 - North & South Island - Standard Urban
Zone 2 : $12.50
- All Rural Delivery & Stuart Island
Zone 3 : $37.00
- Waiheke Island

Freight is FREE* for purchases over $70*

* Free Freight eligibility is calculated solely based on the 'Final Transaction Total' of a purchase.
The final transaction total is defined as; the cart total displayed after any available discount codes or gift vouchers have been applied. The sub total of the products is irrelevant in the event the final transactional total is a lesser amount as a result of discounts or gift voucher values being subtracted.


Tracking/Estimated Delivery Times

We're proud to say that the overwhelming majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add ONE business day for processing of the order to the estimated shipping times below.

Deliveries are made Monday through Friday only.

Shipping Times

Most orders received by us before 1pm NZ Time are shipped the same business day. If you received our order confirmation email Monday - Friday, before 1pm NZ Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

PLEASE NOTE: Rural and some residential areas may require up to 5 days delivery time.

reTurns

REPLACEMENT OF DAMAGED GOODS 

If your order is damaged on delivery, then you should refuse to take receipt of that order and notify us. If you do not notice damage until you've opened your order, you will need to keep all original packaging and damaged products, contact us within 24hours of delivery.

365-day Right of Return Policy

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with one of the following options, a store credit or full refund to the value of the product's purchase price, or an exchange. With our 365-day right of return policy there are no special catches or exceptions, it's extremely simple! All we ask is that you send the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in.

» You can return your purchase for up to 365 days from the purchase date.
» Products must be unused and in the same condition as when you received them and in the original box and/or packaging.

Here's what you need to do.

1.  Contact us by email returns@onlineshampoo.co.nz to request a returns form

2.  Complete the returns form stating the purchaser's name, address, e-mail address and order number if known.

3.  Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.

4.  Send returns to:
         OnlineShampoo.co.nz
         940 Heretaunga Street West,
         Hastings, New Zealand
         (NOTE: Cash on Deliveries (CODs) will not be accepted)

5. Keep a record of your shipment until you have received your replacement, credit or refund.

For additional information on our return policies, please contact our Customer Service department at 06 878 8812, or e-mail us at returns@onlineshampoo.co.nz

Policy

While the Consumer Guarantee Act and Fair Trading Act provide the basis for OnlineShampoo.co.nz returns policy, we in fact go above and beyond the expectation of these two statutory laws. OnlineShampoo.co.nz has a 365-day money back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at OnlineShampoo.co.nz

Restrictions and exceptions

PLEASE NOTE: NO RETURNS, REFUNDS OR EXCHANGES ARE AVAILABLE ON “SALE” OR “DISCOUNTED” ITEMS.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Procedures

There are four options available for our customers who would like to return a product

1. Exchange
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be unused, in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available “SALE” OR “DISCOUNTED” ITEMS, except where the product is deemed faulty.

2. Money Back Guarantee
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 12-months, they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note product returned must be unused, in resalable condition unless faulty or otherwise deficient - the money back guarantee does not apply to “SALE” OR “DISCOUNTED” ITEMS except where the product is deemed faulty

3. Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the OnlineShampoo.co.nz online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $2.00.

4. Repairs
If the returned product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.

 

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